For property agencies in India

Every property enquiry answered in seconds, on WhatsApp.

Keystone Desk replies to new leads the moment they message, asks what they are looking for, and tells your team which ones to call first.

Get in touch See how it works

Runs on your agency's own WhatsApp Business number.

Today
Hi, I'm Priya. Looking for a 3BHK in Gachibowli, budget 1.2 Cr, can I visit this Saturday?
Thank you Priya! Noted: Buy 3BHK apartment, Gachibowli, ₹1.2 Cr, this month. Ravi from Skyline Realty will message you here shortly. Would Saturday 11 am or Sunday 4 pm work for a site visit?
11 am Saturday
Perfect Priya, Saturday 11 am it is! Ravi from Skyline Realty will confirm the visit details with you shortly.
PriyaHot · 100
Buy 3BHK apartment, Gachibowli, ₹1.2 Cr. Visit: Saturday 11 am.
StatusCall back
Replies in secondsThe first answer goes out while the lead is still on their phone.
Three languagesEnglish, Hindi and Hinglish, typos and short forms included.
Hot, Warm or ColdEvery tag comes with the reasons behind it.
Your own numberBuilt on the official WhatsApp Business Platform.
How it works

From first message to a booked visit, without anyone chasing.

Nothing for your team to install. Leads keep using WhatsApp exactly as they do today.

01

A lead messages you

From a listing, an ad or your website, the enquiry lands on your WhatsApp Business number.

02

They get a proper answer

A reply in their own language notes what they said and asks only for what is missing: area, budget, type of home, timeline.

03

Your team calls the right people

Each lead is scored and saved with a one-line summary, so the serious buyers hear from you first.

Lead scoring

A lead list your team can trust.

Scores come from a simple points table, not a black box. You can see exactly why a lead is Hot, and change the weights to suit how you sell.

  • Budget, area, property type and timeline, read from the conversation
  • Visit requests and chosen slots noted for whoever makes the call
  • Kept in a spreadsheet you already know how to use
English

2bhk for rent in Kondapur under 30k

Thanks for contacting Skyline Realty! Noted: Rent 2BHK apartment, Kondapur, up to ₹30k/month. To share the right options, could you tell me when you plan to buy or move?

Hinglish

bhai 2bhk chahiye kondapur me, 80 lakh tak, jaldi dekhna hai

Dhanyavaad! Aapki requirement note kar li: Kharidna 2BHK apartment, Kondapur, ₹80 L tak, is mahine. Ravi (Skyline Realty) aapko yahin jaldi message karenge. Site visit ke liye Saturday 11 am or Sunday 4 pm theek rahega?

Hindi

मुझे गचीबोवली में 3 बीएचके फ्लैट खरीदना है, बजट डेढ़ करोड़

Skyline Realty से संपर्क करने के लिए धन्यवाद! नोट कर लिया: खरीदना 3BHK apartment, Gachibowli, ₹1.5 Cr। सही विकल्प भेजने के लिए बताइए: कब तक लेना या शिफ्ट होना है?

Languages

It replies the way your buyers actually write.

Most enquiries are not neat English sentences. Keystone Desk understands "dedh crore", "30k tak" and "jaldi dekhna hai", and answers in the same language the lead used.

Built with care

Polite to your leads. Honest with your team.

It knows when to step back

Voice notes, photos and unhappy customers are flagged "Needs human" so a person can take over.

One gentle follow-up

A quiet lead gets a single polite nudge inside WhatsApp's free messaging window. No spam.

Stop means stop

Anyone who asks not to be messaged is marked opted out and is never contacted again.

Nothing gets lost quietly

If WhatsApp cannot deliver a message, it is noted on the lead's row so your team can see it.

Questions

Good to know before you start.

Which number does it use?

Your agency's own number, connected to the official WhatsApp Business Platform from Meta. We set this up with you, so leads see your name, not ours.

What does WhatsApp charge for this?

Under Meta's pricing at the time of writing, replies to people who message you first are free for 24 hours after their last message. Keystone Desk works inside that window. Paid template messages are only used if you ask for them.

What happens when a lead needs a real person?

Complaints, voice notes and files are marked "Needs human" on the lead sheet straight away, with the conversation so far, so someone on your team can reply personally.

Where is my lead data kept?

In a Google Sheet that belongs to your agency. You can open, sort and export it like any other spreadsheet. See our privacy policy for the details.

Can I change what it says?

Yes. The replies, visit slots, areas you cover and the scoring weights are all settings, and we adjust them with you before you go live.

See it answer your own enquiries.

Send us a message and we will show you a live conversation using your agency's name, areas and visit slots.